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The tour booking policy at nvktravel.com is established to ensure the rights and obligations of both customers and nvktravel.com. Customers need to understand the detailed tour booking regulations to ensure that their upcoming trip takes place smoothly, creating wonderful and safe travel experiences.
The tour booking policy at Nvktravel.com is simple and convenient. Customers can use our services by following these steps:
Step 1: Visit the nvktravel.com website and explore travel tours with detailed information about destinations, itineraries, prices, and included services. We provide various types of tours, from individual tours to group tours and corporate tours.
Step 2: After researching, customers choose a tour that best suits their needs.
Step 3: Customers provide complete personal information and special requests (if any) to complete the tour booking.
Step 4: After completing the registration information, customers proceed with payment through the methods supported by nvktravel.com: bank transfer, credit card, and electronic wallet payments.
Step 5: After completing the payment, customers will receive a confirmation email from nvktravel.com along with tour tickets and detailed information about the trip.
To ensure that the tour booking process is carried out smoothly, Nvktravel.com requires customers to make a deposit for a portion of the tour value. The deposit policy at Nvktravel.com is as follows:
Deposit amount: From 20% to 30% of the total tour value depending on each type of tour.
Deposit time: Customers need to make a deposit at least 3 days before the departure date to secure their place in the group and allow sufficient time to prepare the necessary services.
Deposit method: Deposit via bank transfer or direct payment at the Nvktravel.com office.
The tour cancellation policy applies when you have booked a tour but are unable to participate as planned. The specific tour cancellation terms are as follows:
Cancellation more than 30 days before departure: Receive a 90% refund of the paid amount.
Cancellation 15-30 days before departure: Receive a 70% refund of the paid amount.
Cancellation less than 15 days before departure: A cancellation fee of 50% of the tour value will be applied.
Cancellation within 7 days before departure: No refund will be provided.
However, in special cases such as natural disasters, epidemics, or force majeure reasons, nvktravel.com will review and support customers in changing tours or providing refunds according to a flexible policy.
To provide maximum convenience for customers, nvktravel.com also supports a flexible tour change policy. Customers can change their tour schedule in the following cases:
Changing the tour schedule: Under the tour booking policy of Nvktravel.com, customers can change the departure date free of charge if the request is made at least 7 days before the departure date.
Changing to another tour: If you want to change your tour to a different destination, a service fee will be applied depending on each specific case.
In cases where customers cannot participate in the tour due to objective or subjective reasons, or when Nvktravel.com cannot operate the tour as scheduled, the customer's deposit or payment amount will be reserved for 6 months.
After the 6-month period, if nvktravel.com does not receive any updates from customers, the payment amount will not be refunded for any reason. Please note that the company is not responsible for reminding or notifying customers.
With a transparent tour booking process, flexible policies, and quality services, we always strive to bring customers the most memorable travel experiences. If you have any questions or concerns about the tour booking policy at nvktravel.com, please contact us via hotline: 0944 13 13 13 or email: [email protected].
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